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IP Media Servers for Next-Generation Contact Centers
Next-generation contact centers deliver services across multiple modes of communication: voice, fax, e-mail, instant messaging, web, images, and video. Combining all these communication channels over a ubiquitous, cost-efficient IP network provides rich new features, while simultaneously lowering telecommunication costs.
The enabler is Voice over Internet Protocol, a technology that converts voice into IP packets that are transmitted, alongside traditional data packets, on the IP network. This white paper explains how moving from circuit-based voice networks to VoIP technology significantly improves customer service and productivity by exploiting open computing systems, standards-based interfaces, and decomposed functional architectures.
A fundamental element in the infrastructure of next-generation contact centers is the IP media server, which processes and integrates real-time audio, video, and fax media streams for hundreds of call agents. This white paper also describes the deployment of IP media servers in next-generation contact centers, their capabilities, and their benefits to contact-center operators, hosted service providers, system integrators, and independent software vendors (ISVs).
Pages: 9 | Date: 09-16-2008 | 
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Local Management Processors and On-board Switching on ATCA Blades
Read about how RadiSys optimizes the utilization of high-performance processors such as NPUs and DSPs while providing required blade management functions such as switch management. RadiSys utilizes a unique architecture to maximize performance and flexibility at the ATCA blade level which includes an on-board switch and Local Management Processor (LMP).
Pages: 4 | Date: 05-28-2008 | Download PDF
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LATEST WHITE PAPER
Computer-On-Module Designs for the Future of Portable Devices
For mobile and handheld device manufacturers, the evolution of Compute-On-Module (COM) products has largely been a story of more capable modules being developed to better meet the need for small size, low power, and good performance. In order to meet competitive imperatives, the need for flexibility and low cost has played a key role as well. With every new generation of technology, engineers must balance all those factors, and in doing so, they must look forward to ongoing compatibility with future components, in order to avoid costly redesign down the road.
Pages: 8 | Date: 06-16-2008 | Download PDF
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Custom Carriers Maximize the COM Express Advantage
In the current era of business management, companies of all sizes work toward the goal of tightly managing resources, as a means to maximize profitability. There has been a wave of downsizing and outsourcing in the past years, as in a variation on the theme of just-in-time supply chains, many organizations use contractors and other contingent workers extensively to manage peak requirements. This strategy allows companies to retain a skilled and focused employee base that can be kept stable during downturns.However, as a result of this strategy, the downsizing and outsourcing can create a knowledge gap within the core permanent employees of companies and increase dependence upon contractors and other external resources...
Pages: 8 | Date: 12-19-2007 | Download PDF
ALL TITLES
TITLE |
DATE |
PAGES |
FORMAT |
|---|---|---|---|
| Computer-On-Module Designs for the Future of Portable Devices | 06-16-2008 | 8 |  |
| Custom Carriers Maximize the COM Express Advantage | 12-19-2007 | 8 | |
| Create Hybrid Real-Time and General Purpose Multi-Core Systems | 10-17-2007 | 6 | |
| Multi-Core Processing & Virtualization: Enabling Cost Effective Servers | 09-11-2007 | 8 | |
| Mini-ITX: Good Things in Small Packages | 04-20-2007 | 6 | |
| Dual-Core Performance on COM Express | 04-20-2007 | 7 | |
| Standards-Based System for High-End Imaging Applications | 10-06-2006 | 7 | |
| Profits Are Made in Real Time | 10-06-2006 | 6 | |
| COM Express Versus ETX | 10-06-2006 | 5 | |
| Successful Carrier Card Design for COM Express: Introduction to Thermal Design Consid... | 01-01-2006 | 16 | |
| Successful Carrier Card Design for COM Express: Introduction to High Speed Serial Bus... | 09-01-2005 | 14 | |
| COM Express: The Next Generation Computer on Module Standard | 06-01-2005 | 6 | |
