RadiSys Convedia SUPPORT
Support Services
RadiSys is committed to providing the best products and technology, as well as the highest level of service and support for our customers.
RadiSys offers a full range of support benefits and services including the following:
Customer and Partner Extranet
Secure access to RadiSys's extranet ensures the timely availability of software and technical documentation for our valued customers and partners, including:
- Software updates and maintenance releases
- Technical manuals and specifications
- Product bulletins, change notices, or alerts
If you have a customer ID and password, you can login here.
Technical Assistance Center (TAC)
RadiSys’s Technical Assistance Center (TAC) is staffed by an expert team of networking professionals dedicated to providing outstanding customer support.
If you require technical assistance for Convedia Media Servers, contact us at:
Phone: +1-800-622-2235 (toll free)
Phone: +1-604-918-6415
Email:
TAC in Asia Pacific Region
Phone: +86-21-6232-9155
Phone: +86-139-1889-2998 (24/7)
Email:
Normal hours of operation are Monday through Friday 8:00am to 5:00pm PST. Extended support, including 7x24 coverage, is available for customers with extended support contracts.
Professional Services
RadiSys also has available a complete range of professional services. Our approach is to collaborate with our customers to ensure a smooth and efficient rollout of your new revenue generating services and next generation network infrastructure. Areas of professional services include:
- Service Planning
- Business Case and ROI Preparation Services
- Network Design and Planning
- Engineer, Furnish, & Install (EF&I) Services
- Acceptance and Interoperability Testing
- Integration Services
- Project coordination
Training Services
RadiSys can also deliver a range of training modules and courses that can be adapted to the educational requirements of our customers and partners. Topics include:
- Product Training
- Technical Training
- Technology Training
