RadiSys Global Service Organization - Partnering for Success

RadiSys GSO support and service professionals are active partners in the design, development and production of your solution. We head off issues before they become costly design or production problems, ensuring you'll receive a high quality product on time at the best price. And should a problem arise after production release, you can be sure our world-class support professionals will respond within 4 hours or less during normal business hours*.

Radisys Service Products

RadiSys offers a number of service products to support the needs of our customers. These products are individually applicable at different points in your product life cycle.

• Technical Support Services
• New Product Introduction (NPI) Services
• Validation and Test Services
• Training Services
• Service Management
• Engineering Services

RadiSys Service Plans

RadiSys has a number of Technical Support plans available to meet your needs, allowing you to select varying levels of technical support: The Silver, Gold, and Platinum plans vary in response time, hours of service, and service management features. For information on Microware OS-9 please visit our Microware Software Support page.

We’re not just a Repair Center

With our dedicated and enthusiastic support team we can extend the operational life of your RadiSys product years beyond the expected life of computer technology. But that’s not all we do. We can also assist with the installation, configuration, and set up of your product. We can even customize our Technical Support and Product Services to meet your needs, going beyond our Standard Product Warranty and Support solutions.

Technical Expertise

RadiSys support and service team members are technical experts at every level, including industry standards, system architectures, operating systems, and applications. We can also help you isolate and confirm suspected hardware defects and even provide assistance with software issues. Should we determine your product has experienced a hardware failure or discover a software bug, we can assist in getting your product repaired and back in service as soon as possible.

Industry Leading Hardware Repair Services

We pride ourselves in our ability to repair or service our products for years after production has stopped. Unlike many companies, we can and will support you and your product beyond its warranty period. Our product service centers are ready and able to repair all RadiSys products including those with latest and greatest cutting edge technology to those with technology that many have left behind.

World-Class Processes and Quality Systems

As an ISO 9001:2000 certified company, RadiSys adheres to documented processes that produce consistent, positive results. We have invested in state-of-the-art systems and tools for resource planning, product data management, and shop floor control. Since we maintain these technical resources in-house, you don't need experts on your staff. That means less overhead and greater peace of mind for you. The benefits to you also include:

• Ability to pinpoint product repair status at any time
• Repair quality meeting or exceeding industry accepted standards
• Support Call, Service Order, and Product Issue databases for accurate tracking
• Customized reporting of support, service, and product performance data

Support and Service in the Product Life Cycle

RadiSys support and service professionals are active partners throughout the entire life cycle of your product. From the engineering and design phase all they way to end of life management. We provide more than just a warranty, but complete support and service solutions.